Support is ready to help with questions, account-related issues, technical concerns or general feedback. Our team assists with registration, verification, deposits, withdrawals and troubleshooting on both desktop and mobile. Use live chat for immediate help or email our support team for detailed enquiries. Live chat is available 24/7 for urgent matters, while email enquiries are processed during working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email and account help) |
| General enquiries | [email protected] (company info & compliance) |
| Affiliate enquiries | [email protected] (affiliate programmes & tracking) |
| Payments | [email protected] (billing, payouts & limits) |
| Phone | +44 20 7946 1532 (local rates apply) |
| Working hours | Mon-Fri, 09:00-18:00 (excluding bank holidays) |
Email Support
Email is our preferred contact method for detailed requests, account issues or when documents are required. Please email [email protected] with a clear subject line, your full account name and up-to-date contact details to avoid delays. Attach relevant files and allow 24-72 hours for a response; urgent cases will be prioritised where possible.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually answered faster via live chat, while issues requiring verification or payment checks can take longer. Complex cases may require additional time depending on documentation and third-party responses; we’ll keep you updated on progress and expected timelines.
Feedback
We'd love your feedback. Share suggestions, bug reports or ideas to improve games, payments and site features, we read every message and act on common requests. Use [email protected] or the in-site feedback form to get in touch. Your input helps prioritise fixes, promotions and new features so we can make the site smoother and more enjoyable for everyone.